FOR IT SERVICES & INCIDENT RESPONSE(Public Offer / Service Agreement)
Publication Date: June 29, 2026URL: https://ex-out.com/en/public-offer
This Public Offer Agreement (hereinafter referred to as the “Agreement” or “Terms of Service”) constitutes an official, public, and legally binding proposal issued by Individual Entrepreneur Buhera Maksym Ruslanovich (Tax ID/TIN: 3665202273, registered in Ukraine; hereinafter referred to as the “Responsible Person” or “Contractor”), to conclude a contract for the provision of Information Technology (IT) services with any individual or legal entity (hereinafter referred to as the “Client”) who accepts the terms and conditions herein.
1. SUBJECT OF THE AGREEMENT & SERVICES1.1. The Responsible Person undertakes to provide the Client with high-tech Information Technology (IT) services, including cybersecurity consulting, software development, data protection, digital perimeter management, and technical incident response (hereinafter referred to as the “Services”), and the Client undertakes to accept and pay for these Services in accordance with the terms of this Agreement.
1.2. Scope and Fees of Services:
1.2.1. Development of Custom IT Infrastructure Monitoring and Security Systems:
Scope: Design and coding of lightweight custom software (monitoring agents, automation scripts) in Python / Go tailored to the specifics of the Client's architecture; setup of private servers for centralized log collection and analysis (SIEM, ELK Stack) to track anomalous network activity in real time; integration of instant notification systems via Telegram bots or secure APIs; configuration of a secure perimeter for BYOD devices and home NAS servers.
Fee: 80,000 UAH.
1.2.2. Software Isolation of BYOD Devices & Building Secure Work Environments:
Scope: Development, assembly, and optimization of custom, technically hardened operating system images (Hardened Linux / Windows Distro); setup of automated deployment of the work image inside isolated virtual machines (VirtualBox / VMware); creation and implementation of File Integrity Monitoring (FIM) scripts; configuration of cryptographic encryption for local containers.
Fee: 36,500 UAH.
1.2.3. Comprehensive Engineering of Secure IT Infrastructure for Small and Medium Businesses:
Scope: Comprehensive IT audit (Security Assessment) of workstations, cloud storage (Google Drive, iCloud), and network equipment; deployment and optimization of secure containerized environments (based on Docker / Podman) or encrypted virtual machines; configuration of private encrypted gateways and custom firewall rules (Firewall / IPTables); implementation of authentication policies via physical security keys (YubiKey) and file integrity monitoring systems..
Fee: 95,000 UAH.
1.2.4. Technical Security Audit & Vulnerability Remediation for IT Systems:
Scope: In-depth analysis of system authentication logs, revision of access permissions in cloud storage and mail servers; inspection of workstations for incorrect scripts, unauthorized remote access software, or background data transmission; forced termination of obsolete sessions, adjustment of firewall rules, and blocking unwanted network ports; setup of strict 2FA / TOTP rules and integration of hardware YubiKey devices.
Fee: 50,500 UAH.
1.2.5. Digital Presence Management & Engineering Optimization of Brand Search Results (Digital Asset & SERP Optimization):
Scope: Technical monitoring of indexed links in search engines (Google, Bing) for key brand and name queries (SERP Audit); drafting and submission of official technical requests to platform administrations and search engines (under GDPR/DMCA regulations) to remove inaccurate data; creation and optimization of legitimate corporate assets and promotion of relevant information; setup of automated alerts for indexing new materials.
Fee: 55,000 UAH.
1.2.6. Building Encrypted Corporate Infrastructure & Secure Data Transmission Channels (Secure Infrastructure & Encrypted Channels):
Scope: Design of private network gateways and setup of dedicated corporate authorization servers for secure remote access; implementation of address protection technologies (DNS-over-HTTPS / DoH); configuration of secure file exchange and automated backups between workstations and corporate cloud; setup of access control rules based on the Zero-Trust architecture.
Fee: 75,000 UAH.
1.3. All Services are provided remotely by the Responsible Person via the Internet.
1.4. The Responsible Person provides process-oriented IT services (audit, analysis, software development, configuration). The Responsible Person does not guarantee specific external outcomes that depend entirely on third parties, internet service providers, or platform administrations.
1.5. The Client grants explicit, voluntary consent for temporary remote access to their devices or accounts solely for the technical execution of Services under this Agreement.
1.6. The Responsible Person provides strictly technical and consulting IT services and does not act as a law firm, legal counsel, or private detective agency.
2. PAYMENT TERMS & BILLING2.1. The cost of Services is determined according to the tariffs listed in Clause 1.2 of this Agreement or as specified in an individual electronic invoice issued to the Client.
2.2. Payments shall be processed via bank card acquiring (Visa / Mastercard) or bank wire transfer to the official business bank account of the Responsible Person.
2.3. The Client’s payment obligation is deemed fulfilled once funds are fully credited to the bank account of the Responsible Person.
2.4. All bank transfer fees, currency conversion fees, and processing charges associated with the payment shall be borne by the Client.
2.5. Services are rendered on a 100% advance prepayment basis unless otherwise agreed upon in writing by both Parties.
3. REFUND POLICY3.1. Due to the nature of IT services requiring immediate deployment of technical specialists, engineering time, and computing infrastructure upon order placement, refunds are governed by the following rules:
3.1.1. If the Client cancels the Service prior to the commencement of any technical work or preliminary audit — a 100% refund of the paid amount will be issued, minus applicable payment processor transaction fees.
3.1.2. If the Client cancels after the technical audit or software configuration has commenced — a 50% fee is retained by the Responsible Person to cover incurred operational expenses and technical engineering hours.
3.1.3. Once the technical audit is finalized, Takedown Notices are submitted, or final deliverables/reports are delivered to the Client — payments become strictly non-refundable.3.2. Refund requests must be submitted in writing to moc.tuo-xe%40xam and will be evaluated within 14 (fourteen) business days.
4. ACCEPTANCE OF SERVICES & DELIVERABLES4.1. Completion of Services is confirmed by delivering tangible technical results (Deliverables) to the Client via electronic mail, such as technical audit reports, custom scripts, security logs, or configuration documentation.
4.2. If the Client does not provide written, reasoned objections within 3 (three) business days following the delivery of results via email, the Services shall be deemed fully rendered, properly executed, and accepted by the Client without reservations.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES5.1. The Client undertakes to:
Provide accurate, complete, and truthful information required for the performance of Services.
Confirm legitimate ownership or authorized user rights over accounts, devices, and assets subject to the Services.
Refrain from utilizing the rendered Services or developed software for any unlawful or malicious activities.
5.2. The Responsible Person undertakes to:
Render the Services in a professional manner in accordance with the terms of this Agreement.
Maintain strict confidentiality regarding all Client information and technical data provided.
6. PRIVACY & PERSONAL DATA PROTECTION6.1. By accepting this Agreement, the Client explicitly consents to the collection, processing, and storage of their personal data by the Responsible Person as a Data Controller in compliance with applicable data protection legislation (including GDPR and Ukrainian Data Protection Law).
6.2. Detailed procedures regarding data collection, storage, and rights are set forth in the Privacy Policy, which forms an integral part of this Agreement and is accessible at https://ex-out.com/privacy-policy.
6.3. The Client consents to the engagement of third-party cloud infrastructure providers and subcontractors necessary for processing data to execute the Services.
7. DATA RETENTION7.1. Client personal data and case logs shall be retained only as long as necessary to fulfill the purposes of the Services or to comply with statutory legal, tax, and accounting requirements.
7.2. Upon expiration of the operational retention period or fulfillment of Service objectives, personal data shall be securely erased or anonymized from the Responsible Person’s systems.
8. CONFIDENTIALITY8.1. All information, software code, credentials, logs, and communications exchanged between the Parties during the performance of this Agreement are recognized as Confidential Information.
8.2. Neither Party shall disclose Confidential Information to any third party without prior written consent, except where required by law or judicial process.
9. REPRESENTATIONS & AGE VERIFICATION9.1. The Client confirms that they are at least 18 years of age, of sound mind, and possess full legal capacity to enter into binding contractual agreements.
9.2. Provision of Services to minors is strictly conditional upon explicit written authorization and representation by a parent or legal guardian. The dedicated compliance contact for age-related inquiries is .moc.tuo-xe%40xam
10. USE OF THIRD PARTIES & SUBCONTRACTORS10.1. The Responsible Person reserves the right, at its sole discretion, to involve qualified third-party specialists, subcontractors, or cloud infrastructure providers to perform Services under this Agreement without requiring separate consent from the Client.
10.2. The Responsible Person remains fully responsible for the performance of such subcontractors and ensures their compliance with confidentiality obligations.
11. LIMITATION OF LIABILITY11.1. To the maximum extent permitted by applicable law, the Responsible Person shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities.
11.2. The total aggregate liability of the Responsible Person under any claims arising out of or related to this Agreement shall strictly be limited to the total amount paid by the Client for the specific Service in question.
11.3. The Responsible Person shall not be held liable for service delays or failures resulting from third-party platform actions, network service provider outages, or Force Majeure events.
12. DISPUTE RESOLUTION & MANDATORY PRE-TRIAL PROCEDURE12.1. All disputes, controversies, or claims arising out of or in connection with this Agreement shall be subject to mandatory pre-trial negotiation.
12.2. In the event of a complaint, the Client agrees to submit a detailed written statement to .moc.tuo-xe%40xam The Responsible Person shall review the complaint and propose a resolution within 14 (fourteen) calendar days.
12.3. If a dispute cannot be resolved through negotiation, it shall be submitted to final resolution in the competent court located at the registered seat of the Responsible Person, under the substantive laws of Ukraine.
13. FORCE MAJEURE13.1. Neither Party shall be liable for failure or delay in performing its obligations if such failure arises from causes beyond reasonable control, including war, military operations, state of emergency, cyberattacks on national infrastructure, power/internet grid failures, natural disasters, or government restrictions.
13.2. The affected Party shall notify the other Party via electronic mail within 10 (ten) days of the occurrence of a Force Majeure event.
14. TERM AND TERMINATION14.1. This Agreement enters into force upon Acceptance (payment or electronic confirmation on the website) and remains valid until both Parties have fully satisfied their contractual obligations.
14.2. Either Party may terminate this Agreement prior to completion by providing written notice via email if the other Party materially breaches its obligations and fails to remedy such breach within 14 (fourteen) days of notice.
15. COMMUNICATIONS AND NOTICES15.1. All official communications, notices, and documents exchanged between the Parties shall be conducted electronically via email, messaging platforms, or phone.
15.2. Official contact details of the Responsible Person:
Email: moc.tuo-xe%40xam / moc.tuo-xe%40niam
Phone: +380 63 190 6578 / +380 63 100 1014
Website: https://ex-out.com
15.3. The Client’s official contact details are those provided during order placement or payment processing on the website.
16. FINAL PROVISIONS16.1. This Agreement is governed by and construed in accordance with the laws of Ukraine.
16.2. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
16.3. The Responsible Person reserves the right to amend these Terms of Service at any time. Updated versions become effective immediately upon publication at https://ex-out.com/public-offer.
17. CONTRACTOR DETAILSIndividual Entrepreneur (ФОП):
Buhera Maksym Ruslanovich
Tax Identification Number (TIN/ЄДРПОУ): 3665202273
Registered Address: 12 Hryhorivs'koho Desantu St, Apt 79, Yuzhne, Odesa Oblast, Ukraine
Email: moc.tuo-xe%40xam / moc.tuo-xe%40niam
Phone: +380 63 190 6578 / +380 63 100 1014
Website: https://ex-out.com/en